Refund policy
14-Day Returns for Damaged Goods
We want you to be completely satisfied with your purchase from Selis&Co. If you receive a damaged item, we're here to help.
Initiating a Return:
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Contact Us: Please contact our customer support team within 14 days of receiving the damaged item to initiate the return process. You can reach us at selisdesignandco@gmail.com.
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Provide Details: When you contact us, kindly provide your order number and a detailed description of the damage sustained by the item.
Evidence of Damage: To expedite the return process, we may request photographic evidence of the damaged item. Please email clear pictures of the damaged product to selisdesignandco@gmail.com.
Return Eligibility: To be eligible for a return, the following conditions must be met:
- The return request is made within 14 days of receiving the item.
- The item is in its original packaging.
- The item is unused and in its original condition.
Refund Process: Upon receiving your return request and verifying the provided evidence of damage, we will process your return and initiate a refund. You can expect your refund to be issued within 10 business days, depending on your original payment method.
Contact Us: If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team.
At Selis&Co, we are committed to providing you with quality products and excellent customer service. Thank you for shopping with us.